Cutting no-shows by more than half at a three-chamber clinic
Shefa Diagnostic Centre ran three chambers off a paper register and one phone line. We replaced it with serial booking, SMS confirmations and a shared patient record.
Client
Shefa Diagnostic Centre
-62%
No-shows
0
Double-bookings
5 min
Daily close
The challenge
Three doctors, three chambers, one paper register and one phone line. Reception double-booked serials most days, patient history lived in a filing cabinet, and nobody could tell you the day's collection without counting cash.
What we built
A doctors portal with per-chamber serial booking, SMS confirmation on booking and again on the morning of the appointment, a shared patient record with prescriptions and reports attached, and separate logins for doctors, assistants and reception.
The outcome
Serials are now booked before the clinic opens. Double-booking stopped entirely because the register is the system rather than a notebook, and the daily collection report closes the day in minutes instead of an hour.
Where they started
Every appointment went through one phone. A receptionist wrote a serial number in a register, and if two people wrote at once — which happened most mornings — two patients arrived for the same slot.
Patient history was worse. Files were kept per chamber, so a patient seen at two locations effectively had two unconnected histories.
What we built
- Per-chamber serial booking, so each doctor's day is independent
- SMS confirmation at booking and again on the morning of the appointment
- One patient record across all chambers, with prescriptions and reports attached
- Role-separated logins, so an assistant can book but not edit clinical notes
- A daily collection report that reconciles against what is actually in the drawer
What changed
The clinic stopped losing slots to no-shows, which was the single biggest cost. Reception now spends the morning checking people in rather than managing a queue on the phone.
Serials are booked before we open, and I can pull a patient's full history in seconds.
